Why Choose Us

We are committed in helping our customers by delivering the best service solutions that meets their requirements in terms of quality and safety within budget and duration successfully. We understand how important after-sales support is to your business and have established key distribution networks for the provision of all forklift, tow tractor service and parts requirements. At UMW, we prioritize customer's satisfaction and give emphasis on expert service. Our years of experience in this industry will give you peace of mind. With a commitment of 4 hours response time, with certified factory trained technicians, genuine parts and a well implemented periodic maintenance plan, we ensure minimum downtime to keep your operations running smoothly at all times

Our values

Safety

Overall Quality

Value

Reliability

Productivity

Service Solutions

  • Islandwide Service team with over 30 mobile service vans equipped with latest diagnostics equipment and genuine parts.
  • 5 Service emergency respond team covering island wide.
  • Over 30 certified and factory trained technicians
  • State of the art workshop facility
  • Customized maintenance plan to suit your operation needs.
  • Responsive Service Support
  • Service Control Centre (SCC) One-stop resource planning center.
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    Innovation

    GMSS helps us visualize the appointment status of each service engineer for periodical inspections and general maintenance, as well as the work status. As information is shared in an instance in daily work planning and progress, it allows us to provide the best services in a timely and efficient manner.

    INHOUSE FACILITY

    Everyday we strive to achieve perfection in each equipment we touch to deliver the ultimate customer experience. Our facility consist of more than 30 bays to support minor to major repairs and is equipped with the latest diagnostic tools, approved repair equipment and up-to-date technologies which are managed by numbers of experts and factory certified technicians.

    Onsite Service

    You are assured of fast island wide response to ensure the viability of your business with over 30 units of service vehicle running island wide, and over 30 Toyota certified service engineers at your service. All our service mobile vehicles are equipped with the best tools and technology to ensure accurate diagnostics and minimal downtime.

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